Key Points
  • Inclusive Digitisation and Enhancing Digital Skills and Knowledge through Training: Increasing digital participation by helping communities develop digital skills and confidence through training and workshops
  • Placing People at the Heart of Digitalisation by Establishing User Centred Services: Involving customers in the design of digital services to make it user friendly and accessible for all
  • Establishing Effective Digital Designs and Preparing for the Growing Threat of Cyber Crime: Assessing the implications of emergent technologies such as the internet of things, cloud computing, sensors, artificial intelligence and machine learning
  • Maintaining Trust in the Use of Data & Meeting GDPR and DPA compliance: Maintaining trustworthiness in the use of data, and adhering to ICO guidelines post-GDPR
Guest of Honour

Kate Forbes MSP Minister for Public Finance and Digital Economy, Scottish Government

Read profile




Overview
Expert speakers include:

  • Keynote: Kate Forbes MSP, Minister for Public Finance and Digital Economy, Scottish Government
  • Keynote: Professor Bill Buchanan OBE, School of Computing, Edinburgh Napier University
  • Keynote: Lynne Huckerby, Director of Service Development, NHS 24
  • Chair: Ashley Lloyd, Senior Lecturer in Information Management, University of Edinburgh
  • Peter Tolland, Head of Directorate Programmes, Digital Transformation Division, Digital Directorate, Scottish Government
  • Sally Dyson, Head of Digital Participation, Scottish Council for Voluntary Organisations
  • Nicola Harvey, Chief Official Head of Customer & ICT Digital Services, City of Edinburgh Council
  • Roger Halliday, Chief Statistician and Data Officer, Scottish Government
  • Representative, Glasgow City Council
  • Natalya Ratner, Head of Digital Experience & Content, Brand Scotland
  • Laura Irvine, Partner, Davidson Chalmers Stewart LLP

    The momentum for digital transformation has been clear for the Scottish public sector in recent years. The importance of transforming public services into efficient, user-friendly and ethically digital platforms is now more vital than ever.

    Holyrood Insight’s Forum on Delivering Scotland’s Digital Transformation will bring together public sector services to examine the components of how to make digitalisation a success for the public sector. This forum will identify the policy landscape around this area, assess how these feed into your organisation strategy, and will explore the application of practical tools and technologies for your organisation.

    Our forum will focus on ways that organisations can increase digital participation, by helping communities develop digital skills to ensure that Scotland’s digital transformation is fully inclusive and meets the needs of our diverse population. You will hear about the most effective customer-centred designs, digital training strategies, and how to manage emerging technologies such as cloud technology.

    You will hear from experts in the digital world, such as the Head of Directorate Programmes, Digital Directorate, Scottish Government and the Chief Official Head of Customer & ICT Digital Services, City of Edinburgh Council. There will also be an address from Professor Bill Buchanan OBE, Edinburgh Napier University, who has been named as one of the Top 100 people for Technology in Scotland for in every year from 2012 onwards.

Agenda
Start

08:30 - 09:00
Registration, Tea and Coffee

 

09:00 - 09:05
Chair’s Opening Remarks

 

Speakers

Ashley Lloyd Senior Lecturer, Information Management, University of Edinburgh

Read profile


09:05 - 09:35
Keynote Address: Exploring the NHS 24 Digital Strategy: 2019/20 – 2021/22

 
  
  • Exploring the strategy as a driver to improvements in the safety, effectiveness, efficiency and citizen-centred nature of NHS Scotland
  • Assessing best practice to help drive-up service quality and maximising value for citizens
  • Ensuring customer-led performance improvement across the organisation
   

Speakers

Lynne Huckerby Director of Service Development, NHS 24

Read profile


09:35 - 10:15
Panel Session: Placing People at the Heart of Digitalisation by Establishing User Centred Services

 
  • Involving customers in the design of digital services to make it user friendly and accessible for all
  • Ensuring that digital systems are user friendly to encourage customers to access online services as their default communication channel 
  • Establishing customer journey mapping processes to identify where they might drop off and proficient customer feedback mechanisms



Speakers

Natalya Ratner Head of Digital Experience, Brand Scotland

Read profile

Nicola Harvey Chief Officer Head of Customer & ICT Digital Services, City of Edinburgh Council

Read profile

Peter Tolland Chief Information Officer (CIO), North Lanarkshire Council

Read profile


10:15 - 10:55
Inclusive Digitisation and Enhancing Digital Skills and Knowledge through Training

 
  • Increasing digital participation by helping communities develop digital skills and confidence through training and workshops
  • Upskilling workforces to become digitally confident and developing the digital skills pipeline
  • Assessing the impact of digital exclusion on wellbeing, community, education, and employment
  • Sharing best practice on approaches to reaching out to remote and rural areas, and balancing traditional vs. digital communication channels 

    Ends with 10-minute Q&A

Speakers

Sally Dyson Head of Digital Participation, Scottish Council for Voluntary Organisations

Read profile


10:55 - 11:25
Networking Break

 

11:25 - 11:55
Keynote Address: Enabling Safe Storage of Data and Preparing for the Growing Threat of Cyber Crime

 
  • Assessing the implications of emergent technologies such as the internet of things, cloud computing, sensors, artificial intelligence and machine learning
  • Preparing for the rise of cybercrime and ensuring security of data is robust, secure and trustworthy 
  • Reviewing the application of distributed ledger (block-chain) technology, augmented and virtual reality, biotechnology, geospatial technology and quantum computing
  • Reviewing the latest funding models, alongside CENSIS, to examine cyber resilience in the Internet of Things

    Ends with 10-minute Q&A

Speakers

Professor Bill Buchanan OBE School of Computing, Edinburgh Napier University

Read profile


11:55 - 12:30
Maintaining Trust in the Use of Data and Meeting GDPR Guidelines

 
  • Identifying when data sharing can take place and what else to think about to ensure that data is shared legally and appropriately
  • Maintaining trustworthiness in the use of data, its quality and ensuring that data enhances the experience of the customer
  • Meeting GDPR guidelines and clarifying ambiguities around ‘consent’
  • Ensuring cross organisational knowledge of data sharing agreements  
  • Identifying when data sharing can take place and what else to think about to ensure that data is shared legally and appropriately

  • Ends with 10-minute Q&A

Speakers

Laura Irvine Partner, Davidson Chalmers LLP

Read profile

Roger Halliday Chief Statistician & Data Officer, Scottish Government

Read profile


12:30 - 13:00
Keynote Address: Exploring the Scottish Government’s Programme for Government and the Key Areas for Digital

 
  • Outlining the Scottish Government’s progress in being an ‘ethically digital nation’
  • Reviewing Scottish Government’s commitment to a new AI strategy, investment in skills and Technology Enabled Care 
  • Contextualising digital trends across Scotland by sharing best practice of where digital channel shifts have been successful in the public sector 
  • Exploring the Digital Aspects to the Scottish Government’s Programme for Government

Speakers

Kate Forbes MSP Minister for Public Finance and Digital Economy, Scottish Government

Read profile


13:00 - 13:05
Chair’s Closing Remarks

 

Speakers

Ashley Lloyd Senior Lecturer, Information Management, University of Edinburgh

Read profile


End

Speakers

Professor Bill Buchanan OBE School of Computing, Edinburgh Napier University

Read profile

Sally Dyson Head of Digital Participation, Scottish Council for Voluntary Organisations

Read profile

Kate Forbes MSP Minister for Public Finance and Digital Economy, Scottish Government

Read profile

Roger Halliday Chief Statistician & Data Officer, Scottish Government

Read profile

Nicola Harvey Chief Officer Head of Customer & ICT Digital Services, City of Edinburgh Council

Read profile

Lynne Huckerby Director of Service Development, NHS 24

Read profile

Laura Irvine Partner, Davidson Chalmers LLP

Read profile

Ashley Lloyd Senior Lecturer, Information Management, University of Edinburgh

Read profile

Natalya Ratner Head of Digital Experience, Brand Scotland

Read profile

Peter Tolland Chief Information Officer (CIO), North Lanarkshire Council

Read profile


Venue details

Central Edinburgh Central Edinburgh


Speakers
X Close